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এই পেজ বাংলায় পড়ুন: ENবাং
MOTOALLOY · STORE POLICIES

Returns and exchanges

মটোঅ্যালয়

If an order is wrong, damaged or unsuitable, keep the item and packaging and contact MotoAlloy with your order number. The next step depends on the issue and the condition of the product.

Revised: 25 October 2026MotoAlloy

Policy overview

Check what arrives

Compare the model, option, quantity and visible condition with your order. Photograph a damaged parcel or incorrect item and notify us within three days of delivery so we can investigate promptly.

Unused-item exchanges

A size or preference exchange can be requested within seven days of delivery. The item must be unused, complete and in its original packaging with tags intact. Contact us for approval and the return instructions before sending anything.

Costs and assessment

If we supplied an incorrect or confirmed faulty item, we arrange the appropriate remedy and related return costs. For an approved change-of-preference exchange, the customer pays the courier charges. Used, altered or crash-involved protective equipment cannot be treated as an unused exchange.

Refund processing

Where a refund is approved after assessment, we aim to return it through the original payment route within ten days. Payment-provider processing can affect when the credit appears. Your applicable consumer rights are not reduced by this policy.

01Check what arrives

Compare the model, option, quantity and visible condition with your order. Photograph a damaged parcel or incorrect item and notify us within three days of delivery so we can investigate promptly.

02Unused-item exchanges

A size or preference exchange can be requested within seven days of delivery. The item must be unused, complete and in its original packaging with tags intact. Contact us for approval and the return instructions before sending anything.

03Costs and assessment

If we supplied an incorrect or confirmed faulty item, we arrange the appropriate remedy and related return costs. For an approved change-of-preference exchange, the customer pays the courier charges. Used, altered or crash-involved protective equipment cannot be treated as an unused exchange.

04Refund processing

Where a refund is approved after assessment, we aim to return it through the original payment route within ten days. Payment-provider processing can affect when the credit appears. Your applicable consumer rights are not reduced by this policy.

05Start a request

Email [email protected] or call 01633001278 with the order number, a short explanation and relevant photos. Do not send wallet PINs, passwords or OTPs.