01Information used by the store
An order can include your name, phone, delivery address, optional email, chosen products and payment references. Support enquiries may include messages or images you send. Stock alerts retain the contact details and product you requested.
02Technical records
The website uses browser storage for the cart and display preference. Server and analytics records may include IP address, browser information, visited pages, interactions and timestamps. Staff access records help protect the administration area.
03Purpose and access
We use relevant records to respond to enquiries, operate checkout, process orders and payments, arrange delivery, handle returns and investigate misuse. Access is restricted to the people and service providers who need it for those tasks.
04Service providers and retention
Couriers receive delivery details. Configured payment, hosting or messaging providers process the information necessary for their service. Business, security and transaction records may be retained where operational or legal obligations require them.
05Your request
Write to [email protected] to ask about your information or request a correction or deletion. We may need to verify that the request is yours. Some records must be retained to resolve transactions, protect security or meet legal obligations.
Need help? Get in touch
For a policy question or order concern, contact the MotoAlloy team using the details below.
- Phone
- 01633001278
- 8801633001278
- [email protected]